Addressing Personnel Challenges Through Effective Leadership

90 minutes

This training covers what effective supervisors do to increase productivity and minimize personnel problems.  Participants will look at the results of the largest survey of its kind that asked, “What Makes a Good Boss?” and “What are the Best Practices of the Most Effective Managers?” The training will cover the right and responsibility of supervisors to address and resolve personnel problems and tools for resolving them.  Participants will leave with practical knowledge, and a document in hand for reference, that they can use the next day at work. Course content is based on First Break All the Rules (Buckingham and Coffman) and Crucial Conversations and Crucial Confrontations (Patterson, Grenny, McMillan and Switlzer).